FAQs

GENERAL INFORMATION

What is ProDécor Microcement?

ProDécor Microcement is Australia’s premium, high-performance coating system, suitable for internal and external surfaces including bathrooms, wet areas, walls, floors, ceilings, and furniture. It is the only microcement in Australia that is 100% waterproof in every layer, offering outstanding crack and stain resistance with low VOC emissions.

Why Choose ProDécor Microcement?

With over 20 years of experience in the coatings industry, we identified a need for a more reliable microcement solution. Frustrated by underperforming products on the market, we conducted rigorous global testing over two years. ProDécor consistently outperformed in all areas—fire resistance, stain and chemical resistance, adhesion, flexibility, and compressive strength—making it the most dependable choice available.

Where is ProDécor Located?

We are the exclusive Australian distributor of ProDécor products, working closely with our manufacturer in China.
 Address: 18 Yamma Street, Sefton, NSW 2162 

Is a Warranty Provided?

Yes. ProDécor offers microcement product warranty 25 years reflecting our confidence in product durability and waterproof performance.

PRODUCT PERFORMANCE

Why Professionals Choose ProDécor

• Superior compressive strength
• Maximum impact and stain resistance
• Fully waterproof before sealing
• Suitable for internal and external use
• Aesthetic flexibility with tonal and textural variation
• Longest warranty in the market
• No need for regular resealing
• Trusted by high-end architects and designers worldwide
• Complies with both Australian and European standards
• Wide colour range and sample availability

How Waterproof is ProDécor Microcement?

ProDécor is fully waterproof through all layers even before sealing making it ideal for high-moisture areas like bathrooms and exteriors.

How Does ProDécor Compare with Other Brands?

While most brands rely solely on surface sealers for waterproofing, ProDécor’s multi-layer system meets the T/CECS 10192-2022 standard for Appearance quality,Constructability, Resistance to artificial climate aging 400h, Coating temperature resistance(3 cycles), Impact resistance, Water absorption cappacity(2 hours), Compressive strength, Bonding strength, Wear resistance

Is it Crack Resistant?

Yes. With high flexural strength, ProDécor Microcement adapts to substrate movement, dramatically reducing the risk of cracks even under pressure or temperature changes.

Is it Anti-Slip?

Yes. Depending on the finish, ProDécor achieves a P4 or P5 slip rating, making it compliant with Australian standards for safety in wet and high-traffic areas.

Is it Stain Resistant?

Absolutely. Our advanced water-based polyurethane sealer delivers the highest level of stain protection against common spills like oil, wine, coffee, and cleaning agents.

APPLICATION & INSTALLATION

Compatible Substrates?

ProDécor adheres to a wide variety of surfaces: waterproofing membranes, tiles, FC sheeting, MDF, Wediboard, Aquacheck, gyprock, concrete, render, Hebel, laminate, and more.Refer to our Substrate Guide for full details.

Best Product for Bathrooms?

ProDécor CEMETA is the ideal solution for bathrooms and wet areas due to its full-layer waterproofing.

Underfloor Heating Application?

Yes, ProDécor systems are compatible with underfloor heating. Recommended Systems:
• Hybrid System
• Primer+
• Fibreglass mesh (80GSM)
• 2 x CEMETA Core
• 2 x CEMETA Flex
• 2 x Shield A+B
• Full Microdur System
• Primer+
• Fibreglass mesh
• 2 x CEMETA Core
• 2 x CEMETA Flex
• 2 x Sealix
• 2 x Shield A+B

Where Can It Be Applied?

ProDécor is perfect for:
• Internals & Externals
• Bathrooms & Wet Areas
• Walls, Floors, Ceilings
• Furniture & Benchtops

Does ProDécor Offer Installation?

We do not install directly, but we collaborate with trained professionals across Australia.Find an installer here 

What is the System Thickness?

The complete system is 2–3mm thick, including:
• Primer
• Mesh reinforcement
• 2 Base coats
• 2 Top coats
• 2 Sealer layers
This full system ensures superior strength, flexibility, and long-term durability.

When to Choose CEMETA?

CEMETA is recommended for high-traffic areas, commercial settings, and outdoor surfaces where enhanced strength and weather resistance are required.

CARE & MAINTENANCE

Best Cleaner for ProDécor Surfaces?

Use Cleaner or any pH neutral, non-abrasive cleaner. Avoid harsh chemicals and abrasive tools.

How to Maintain It?

ProDécor requires minimal upkeep just clean as needed. The sealed surface resists stains and wear, eliminating the need for ongoing treatments.

Is Resealing Required?

No resealing is needed for up to 5 years. Unlike others, ProDécor’s full layer waterproofing ensures long term protection without frequent maintenance.

ORDER PROCESSING,SHIPPING,AND FULFILMENT POLICY

Order Processing & Fulfilment

Orders are processed within 3-4 business days (excluding weekends and public holidays) from the date of order confirmation. During peak periods or for customised items, processing times may extend by an additional 4 business days. Once your order has been dispatched, you will receive an email notification with tracking details.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and order size. Fees may vary, particularly for rural areas, as they are determined by the courier company and reflect the shipment of bulky or palletised goods across Australia.

Estimated Transit Times

The estimated delivery times below are based on standard courier transit schedules. Delays may occur during peak periods. While we strive to dispatch orders promptly, ProDécor® cannot guarantee delivery timelines. For orders exceeding 40kg or large pallet shipments, please allow an additional business day due to courier truck availability.

Destination Estimated Delivery Time

(Business Days)
Adelaide 4-5
Albury 3-4
Ballarat 3-4
Bendigo 3-4
Brisbane 1-2
Cairns 3-4
Canberra 2-3
Capricorn Coast 2-3
Central Coast 1-2
Coffs Harbour 1-2
Devonport 5-6
Geelong 3-4
Hobart 5-6
Launceston 5-6
Mackay 2-3
Maryborough 2-3
Melbourne 2-3
Newcastle 1-2
Northern Rivers 1-2
Orange 3-4
Perth 6-7
Port Macquarie 1-2
Riverina 3-4
Sunshine Coast 2-3
Sydney 1-2
Toowoomba 2-3
Townsville 3-4
Wide Bay 2-3
Wollongong 2-3
Other/Rural/Non-Metro 6-7

Palletised Shipments (Orders Over 40kg)

Orders exceeding 40kg are typically shipped on pallets to ensure secure transportation and prevent damage. These shipments are delivered via tail lift trucks and unloaded using pallet jacks.

Important Considerations for Pallet Deliveries

• Delivery Requirements: Please inform us at checkout of any delivery restrictions. A recipient must be available to receive the pallet.
• Storage Instructions: Upon receipt, store items in a cool, dry place, away from direct sunlight.
• Order Composition: Orders exceeding 40kg generally include more than 2 kits or 4 x 10kg microcement buckets. If pallet delivery is unsuitable, please contact us to discuss alternative shipping options.
• Shipping Fees: Fees at checkout include the costs associated with tail lift trucks and pallet jacks required for residential deliveries. Alternatively, for a more cost-effective option, you may opt for depot collection.

Courier Depot Collection

For large palletised orders, customers may choose to collect their shipment from the nearest courier depot. This option helps reduce delivery costs by eliminating fees for residential deliveries requiring specialised equipment. Depot collection is ideal if you cannot guarantee someone will be available to receive the order.

Liability for Loss or Damage

ProDécor® is not responsible for any loss, damage, or theft of goods during transit or after delivery. Once an order leaves our facility, responsibility for the shipment transfers to the courier. Any claims for lost or damaged goods must be directed to the courier company. Additionally, ProDécor® is not liable for delays or losses resulting from incorrect shipping details provided at checkout.

P.O. Box Deliveries

Due to the size and nature of our products, we are unable to ship to P.O. boxes.

Order Tracking

Once your order has been dispatched, a tracking number will be sent via email. Please allow 48 hours for the tracking information to update. If your order has not arrived within 10 business days of shipment, please contact us at sales@prodecorsupply.com with your order number, and we will assist in tracking your shipment.

Returns & Refunds

We accept returns of unused, unopened items in their original condition within 7 days of delivery, in accordance with our returns policy. Refunds are issued for the item cost only and do not include return shipping fees.

Contact Us

For further inquiries or assistance, please contact our team at
sales@prodecorsupply.com We are happy to help with any concerns regarding your order.